Conclusion of contract
Booking catering via email or telephone constitutes a binding contract. Offers are subject to change and non-binding.

 

Scope of services
The scope of services is determined by the individual agreement, e.g., type and quantity of food and beverages, delivery times, and staffing. Changes require written confirmation.

 

Prices and Payment
All prices are net prices, excluding statutory VAT. The full invoice amount is payable within 14 calendar days.

Minimum order quantities / number of people
For catering services, the agreed minimum order quantities or number of people apply. Changes must be announced in a timely manner.

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Minimum Order Quantities & Number of Guests

The agreed minimum order quantities and/or number of guests apply to the execution of the catering service. Any changes must be communicated in due time.

 

Offers and Date Options

Unless otherwise stated in the respective offer, offers are valid for a period of 14 calendar days from the date of the offer. The event date requested in the offer will be provisionally held for the client during this period on a non-binding basis. If no binding order is placed within the option period, the date option will automatically expire without further notice.

 

We are then entitled to allocate the date elsewhere. If another specific enquiry for the same event date is received during the option period, we are entitled to inform the client thereof in text form and request that they make a binding decision regarding the order within 48 hours. If no binding order is placed within this period, we may cancel the date option early and allocate the date elsewhere.

 

A contract is only concluded upon our express order confirmation

Cancellation and rebooking
Cancellations will result in the payment of the following flat fees, unless otherwise agreed in writing:

○ Up to 14 working days before the delivery date: 25%

○ Up to 7 working days: 50%

○ Up to 3 working days: 75%

○ After that: 100% of the agreed costs

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The customer has the right to prove that in the specific case no damage has occurred or that the damage is significantly lower than the flat rate.

 

Delivery, setup and dismantling
Delivery times, as well as setup and dismantling times, are agreed upon individually. Delays due to circumstances beyond our control (e.g., traffic, weather) do not entitle the customer to cancel the contract or claim damages. Our liability for delays remains unaffected insofar as the delay is due to intentional or grossly negligent conduct on the part of us, our legal representatives, or agents, or if the delay results in injury to life, body, or health.

Liability
We are liable for damages caused intentionally or through gross negligence. In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations).
Any allergies or intolerances must be communicated in a timely manner; the customer is responsible for ensuring compliance. This disclaimer does not exclude liability for damages resulting from negligence causing injury to life, body, or health.

Force majeure
In the event of circumstances beyond our control (e.g., severe weather), we reserve the right to postpone or cancel services. Payments will be refunded proportionally in this case.

Delivery terms
Since we exclusively use fresh produce, we reserve the right to update or, if necessary, replace the offering in this area depending on the season.

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Photography

We are entitled to take photographs and video recordings of the food, beverages, arrangements and catering setups provided by us as part of the catering services and to use these for our own corporate communications, in particular on our website, social media channels and in our own marketing and sales materials. Identifiable persons and confidential information of the client will not be published without separate consent.

 

Changes to the Terms and Conditions

We reserve the right to amend these Terms and Conditions. Changes will be communicated to the customer via email or by publication on our website. If the customer does not object to the changes within 14 days of notification, they will be deemed accepted.

 

Final Provisions

German law applies. The place of jurisdiction, to the extent legally permissible, is the registered office of our company.

 

Should any provision of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a suitable, legally permissible provision that most closely approximates what the contracting parties intended or would have intended according to the meaning and purpose of these terms and conditions.

 

All agreements must be in written form at a minimum. This also applies to this formal requirement itself.